Corporate Etiquette and Protocol Seminars:
Outclass the Competition
The Customer is Always...the Customer
Dine Like a Diplomat
How to Succeed in the International Arena

The Customer is Always... the CUSTOMER

All organizations are driving toward how best to serve the people who purchase their products and services. Whether they are called clients, customers, constituents, or guests, they must be satisfied or risk being lost.

The Customer is Always... the CUSTOMER outlines proven principles and processes for helping you deliver on the promise of exceptional customer service. In this dynamic five hour seminar and dining tutorial luncheon, you will learn the following:

	Back to the Basics of Good Customer Service
	Making a Great First Impression
		How to Introduce Yourself and Others
		Appropriate Body Language
		Unprofessional Impressions
		Telephone Etiquette
		The Name Game
		Smart Conversations
	It’s All About Going the Extra Mile!
	Five Dimensions of Quality Customer Care
	Why Customers Get Upset
	Dealing with Challenging Customers
	Customer Recovery Skills
	Ten Good Customer Service Habits to Develop
	You Should Never Say to a Customer
	Basic Table Manners
	The Endless List of Good Customer Service

Make the Customer Happy! The Customer is Always . . . the CUSTOMER is an essential tool for business owners and mangers who want to create and enhance exceptional customer service in their business.