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First impressions are made within 10 seconds of seeing you... usually even before you open your mouth.

We Empower People to Be Successful

Whatever your business or age, knowing how to handle yourself in different situations will become one of your most valuable assets. It is the small touches that will set you apart. At MANNERS AND PROTOCOL, LLC, we believe that the principles of etiquette — consideration, respect, and honesty — are values that transcend time, socioeconomic lines, gender, and cultural lines.

Let etiquette work for you to increase your confidence, become more successful, and build better relationships with clients and co-workers. Use business etiquette and enjoy it to experience the vast rewards it will bring to your life, your career, and your career success. Some of our most popular seminar topics include the following:


Professional Business Savvy

Good manners translate into good business. Professional corporate etiquette is a fundamental part of your business. You will learn how to handle situations with self-confidence and ease as you connect and build relationships with others. Knowing the rules is great; however, caring about people and treating them with consideration is something else.

Topics May Include The Following:
  • Why Business Etiquette Matters
  • First Impressions Are Lasting
  • The Proper Introduction Of Yourself & Others
  • Master a Great Handshake
  • How To Talk To Anyone About Anything
  • Mastering Your Mingling Ability With Purpose & Value
  • Tips for Remembering Names
  • The Lost Art Of Business Card Protocol
  • Name Badges Have a Home
  • Social vs. Business Etiquette
  • Workplace Etiquette
  • Business Etiquette = Personal Branding
Group of Business People

Professional Dining

Professional Dining Savvy

So you think your table manners don't matter? Think again! How you handle yourself at the dining table is just as important as how you handle yourself at the boardroom table. Confidence in dining situations allows you to pay closer attention to business conversations. Knowing how to handle yourself with poise and confidence in any dining situation adds to your overall effectiveness when representing your company at social and business events. Remember: you are not there to eat.

Note: To enhance the learning experience, an on-site dining tutorial consisting of 3 to 4 courses is strongly encouraged.

Topics May Include The Following:
  • World Class Entertaining: What to Do Before the Meal
  • Host and Guest Responsibilities
  • R.S.V.P. is Not an Option
  • Where Should I Sit?
  • Napkin 101
  • Ordering at the Business Meal
  • Foods to Avoid
  • Navigating the Place Setting
  • When Should I Begin?
  • How Do I Eat This?
  • American and Continental Styles of Eating
  • Stories of Dining Disasters
  • Awkward Moments & Accidents
  • When to Discuss Business
  • TIP: To Insure Promptness
  • Paying the Bill
  • The Handwritten Thank-You Note

Netiquette: Technology Etiquette

Using online channels to reach potential clients has been effective for most; however, it does not replace face-to-face interaction with people. The human using the communication medium — whether traditional telephone or the latest digital device — should be served by the communication tool. The fundamental rule that guides all good social reactions still applies regardless of the medium connecting people: We should treat others with respect.

Topics May Include The Following:

  • Put a Face On It
  • The Forgotten Telephone: Every Call Means Business
  • Your Voice: Tone & Words
  • The Lost Art Of Returning Calls
  • Cellphone & Texting Courtesy
  • Voicemail - Professional Greetings & Messages
  • Speakerphones & Teleconferencing
  • Professional E-mail Etiquette In Today's World
  • Be True to Your Personal Brand Online
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Well Dressed Business People

Jazz Up Your Professional Image

Our "Jazz Up Your Professional Image" training will offer guidance on the many ways you can enhance your professional image.

Topics may include the following:

  • The Importance Of a Professional Image
  • Great First & Lasting Impressions
  • The 10 Worst Workplace Faux Pas
  • Your Body Speaks: Body Language for Business
  • Immaculate Grooming Isn't an Option. It Is a Requirement.
  • Women: the Rule Of 7
  • What Your Clothing Says About You
  • How Do I Know What To Wear?
  • Traditional Business Attire for Men & Women
  • Business Casual or Business Casualty?
  • Be Remembered for the Right Reason

Business Etiquette Every Professional Should Know

In today's competitive environment, everyone wants to know as much as they can as fast as they can. This energetic, fast-paced presentation will provide attendees a great overview of many business etiquette topics. These independent tips for professional success highlight a multitude of social graces used as business tools.

Topics that may be mentioned include the following:
  • Good Manners = Good Business
  • Put Your Best Fork Forward
  • Telephone and Cellular Telephone Etiquette
  • Dress for Success in Today's World
  • Email Etiquette
  • The Well-Mannered Conversation
  • Body Language & Eye Contact
  • Meeting Etiquette
  • Workplace Etiquette
  • Business Etiquette Basics
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